SHIPPING & RETURNS
Shipping
Delivery
At Studio Flo, all our pieces are thoughtfully designed and crafted in Florence, Italy. We offer reliable, trackable shipping to the destinations available at checkout. Available shipping methods, final rates and delivery estimates are displayed before payment. For complete details, please refer to our Shipping Policy.
Processing times
Orders are processed on business days and shipped from Florence, Italy. For pre-order or made-to-order items, the preparation time shown beside the Pre-order button on the product page applies. This preparation period is additional to delivery time after dispatch. Tracking is emailed when available.
Estimated delivery times
Estimated delivery after dispatch: Italy, 2–6 business days; European Union, 4–9 business days. For other destinations, delivery varies by country, shipping service and customs clearance. Pre-order preparation time is additional. The delivery estimate shown at checkout applies and is not guaranteed.
Shipping costs
Standard shipping: Italy €5.99; European Union €9.99. Eligible orders of €200 or more qualify for free standard shipping within Italy and the EU, calculated after discounts unless otherwise shown at checkout. For other destinations, rates start at €24.95 or are calculated by the carrier. Available destinations, final rates and delivery estimates are shown at checkout. Customs duties and import taxes may apply outside the EU.
Returns
Return Conditions
To request a return, email info@studio-flo.it within 14 calendar days of receiving your order, including your order number and the items you wish to return. Contact us before sending anything back. Items must be unworn and unused, with their original tags, packaging and proof of purchase. Statutory withdrawal and faulty-goods rights remain unaffected. See our Refund Policy for all conditions.
Return Shipping
For a change-of-mind return, the customer pays the return shipping cost and we do not provide prepaid return labels. We recommend a tracked service and keeping proof of shipment. If an item is faulty, damaged or incorrect, contact info@studio-flo.it before returning it so we can arrange or reimburse reasonable return costs where required.
Refunds
After we receive and inspect your return and approve the refund, we issue it to the original payment method within 10 business days. Your bank or payment provider may need additional time. For eligible EU withdrawals, we refund the least expensive standard outbound delivery charge; premium delivery surcharges are not refunded. We may withhold the refund until the goods or proof of return are received.
Exceptions
Exceptions apply only where permitted by law, including goods made to your specifications or clearly personalised, sealed hygiene products once unsealed, and gift cards. Standard pre-orders are not automatically excluded from returns. Your statutory rights for faulty, damaged or incorrect goods remain unchanged. If there is a problem, email info@studio-flo.it promptly with your order details and photos. See our Refund Policy for the full conditions.