We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay. All transactions are securely processed for a safe and smooth checkout experience.

Studio Flo delivers to the destinations active and available at checkout. If your destination or a shipping method is not shown, we are currently unable to accept an order for that destination.

Delivery fees vary depending on your location and the selected shipping method. You’ll see the exact cost at checkout before finalizing your order. For express and international shipping, additional charges may apply.

Orders are processed on business days, excluding weekends and public holidays. For pre-order or made-to-order items, the preparation time shown beside the Pre-order button on the product page applies. This is additional to transport time. Estimated delivery after dispatch is 2–6 business days in Italy and 4–9 business days in the European Union. Other destinations vary by shipping service, country and customs clearance. The delivery estimate shown at checkout applies and is not guaranteed.

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package in real-time and stay updated on its delivery status.

If you need an invoice for your order or are eligible for a VAT refund, please contact our customer support team with your order details. We’ll provide the necessary documentation.

For a change-of-mind return, shipping costs are paid by the customer and we do not provide prepaid return labels. Request a return by emailing info@studio-flo.it within 14 calendar days of receiving your order, before sending it back. Items must be in their original condition, unused, with tags and packaging; excessive handling may reduce the refund. If an item is faulty, damaged or incorrect, contact us so that we can arrange or reimburse reasonable return costs where required. Approved refunds are issued within 10 business days after receipt and inspection; we may withhold a refund until the goods or proof of return are received. See our Refund Policy for full conditions.

Email info@studio-flo.it within 14 calendar days of receiving your order, including your order number and the items you wish to return. Please contact us before sending any items back; we will provide the return instructions. If an item is damaged, defective or incorrect, describe the problem and attach photographs where appropriate. Eligible EU withdrawals do not require a reason. See our Refund Policy for the return conditions and exceptions.

If you encounter an issue with the shipping of your order (e.g., order on hold, undelivered order, order marked as delivered but not actually received, etc.), please contact us at info@studio-flo.it specifying your order number.