Informativa sui rimborsi

Returns and Refunds

Return window
You may request a return within 14 calendar days after receiving your order. To start a return, email info@studio-flo.it before sending any item back. Returns sent without prior authorization may not be accepted.

Return conditions
Items must be returned in the same condition in which they were received: unworn or unused, with all original tags attached, in the original packaging, and with the receipt or proof of purchase. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.

Return shipping costs
For change-of-mind returns, the customer is responsible for the return shipping cost and for the item until it reaches us. We do not provide prepaid return labels for change-of-mind returns. If an item is defective, damaged, or different from what was ordered, contact us immediately at info@studio-flo.it. Where required by applicable law, Studio Flo will arrange or reimburse reasonable return shipping costs for faulty or incorrect items.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us promptly with your order number and photographs where appropriate so that we can assess the issue and provide a suitable remedy.

Exceptions
Returns may not be accepted for goods made to the customer's specifications or clearly personalized, or for sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Gift cards cannot be returned. These exclusions apply only where permitted by applicable law. Discounted items remain eligible for statutory withdrawal rights where those rights apply.

Exchanges
We do not process direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order once the return has been accepted.

Refunds
We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time. For customers exercising a statutory right of withdrawal in the European Union, the refund includes the cost of the least expensive standard delivery option offered for the original order; additional costs for premium delivery are not refundable. We may withhold the refund until we receive the goods or evidence that they have been sent back, where permitted by law.

Right of withdrawal
Customers in the European Union may withdraw from an eligible distance purchase within 14 days of receiving the goods without giving a reason, subject to the statutory exceptions. This policy does not limit any mandatory consumer rights or legal guarantees that apply to defective or non-conforming goods.

Contact
For return or refund questions, email info@studio-flo.it.